Pick up and delivery
Where can I pick up my medicines?
Pick up is the quickest way to get the medicine you order. You can pick up the medicines we prescribe in any Boots pharmacy, other than stores in Jersey and Guernsey.
Our clinical team aims to review all orders within 24 hours. Once we’ve written your prescription, you should be able to pick up your medicine from a Boots store within 2 business hours.
If you place an order for the morning after pill or cystitis treatment before 1pm, you can pick it up same day.
The Boots pharmacy will send you a text when your order is ready to pick up.
Is delivery free?
Yes, delivery is free. We use Royal Mail Tracked 48 for all orders.
Do I need to sign for deliveries?
No. We use Royal Mail letterbox delivery and you don’t need to sign for a medicine delivery or for the delivery of a home test kit. The only exception is when the quantity of medicine is too big to fit through your letterbox. If that happens, we’ll need a signature. If you’re worried about letterbox delivery because of children or pets or any other reason, please choose pick up in store.
How fast is delivery?
We use Royal Mail Tracked 48 and this means Royal Mail aims to make delivery in 2-3 days of us posting your medicine or home test kit.
Is the packaging discreet?
Yes, our packaging is discreet. The box that we put all medicines in for deliveries says Boots on it, but it doesn’t say what’s inside. The envelope that we put all home test kits in for deliveries does not say Boots on the outside.