Cookie Policy
Call us: Mon-Fri 8:30AM-6PM, Sat 9:30am-4:30pm, Sun 9AM-2PM 0800 031 8386
Call us: Mon-Fri 8:30AM-6PM, Sat 9:30am-4:30pm, Sun 9AM-2PM 0800 031 8386
Boots Advantage Card Shop




The Boots Online Doctor Service is run by Boots Digital Health Ltd. In common with most websites, and associated URLs uses "Cookies". This Cookies Policy sets out our use of cookies in a clear, concise and easy to read format. Please ensure you have read and understood this policy before continuing to use our website. If you have any questions about our use of cookies, you can contact us on 0800 0318386.


1.1 Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. They are widely used in order to make websites work, and to work more efficiently, as well as to provide information to the owners of the website (and any third parties they work with) and to manage elements of their business.

1.2 Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. We also use analytics software, which allows us to track and measure patterns of behaviour so that we can improve our website. In the table below we list details of all the software we use for this purpose.

1.3 You can find more information about cookies at and

1.4 For a video about cookies visit:


A list of all the cookie types used on this website by category is set out below.

2.1 Strictly necessary/essential cookies
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

2.2 Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

2.3 Marketing cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often marketing or advertising cookies will be linked to site functionality provided by the other organisation.

2.4 Analytics cookies
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

2.5 We may use the following cookies on our website:

Necessary and Performance cookies:

  • Boots Digital Health
  • Stripe
  • Braze

Marketing cookies:

  • Google Ads
  • Facebook Ads
  • Bing Ads
  • Awin

Analytics cookies:

  • Google Analytics
  • Microsoft Clarity


3.1 With the exception of essential cookies (which we set so that they are always on), we will only use cookies with your consent and these cookies are switched off until you opt to turn them on.

3.2 You can change your cookie preferences on this website at any time by clicking on the link shown on the cookies banner. You may need to refresh your page for the changes to take effect. Changing your preferences in this way will set a cookie on your device to remember your preferences.

3.3 You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

3.4 If you use different computers/mobile devices in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences. Through browser preferences, it is also possible to delete cookies installed in the past, including the cookies that may have saved the initial consent for the installation of cookies by this website.

3.5 You can also find information about how to manage cookies in the most commonly used browsers at the following addresses:
Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

3.6 We also suggest that you consider the following resources for further information on blocking or opting out of certain cookies:


4.1 This Cookies Policy only applies to us. If you link to another website from our website (such as Boots or other healthcare providers or pharmacists), you should remember to read and understand that website’s cookies policy as well. We do not control unconnected third-party websites and are not responsible for any use of cookies that is made by unconnected third party websites.